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Wall Board

Real-Time Insights. Right Where You Need Them.

Wall Board is your command center, displaying key call center metrics to boost transparency, performance, and decision-making.

Make Performance Visible

The GenAgno Wall Board is a live display system that visualizes mission-critical metrics across your contact center floor. From agent availability to service levels and CSAT scores, it brings performance transparency to the forefront—inspiring action and accountability.

Wall Boards are ideal for supervisors, team leaders, and agents, offering instant insights that empower faster decisions, optimized staffing, and enhanced service quality.

Monitor What Matters Most

  • Call-Volume-Monitoring

    Call Volume Monitoring

    Track live incoming and outgoing call counts

  • Queue-Status-Display

    Queue Status Display

    See real-time wait times and customer queue length

  • Service-Level-Tracking

    Service Level Tracking

    Monitor % of calls answered within your SLA

  • Agent-Availability

    Agent Availability

    View which agents are active, on break, or idle

  • Average-Handle-Time

    Average Handle Time (AHT)

    Keep an eye on call duration trends

  • Customer-Satisfaction-Metrics

    Customer Satisfaction (CSAT) Metrics

    Display ratings from recent customer feedback

  • First-Call-Resolution

    First Call Resolution (FCR)

    Percentage of issues resolved without follow-ups

  • Live-Wait-Time-Averages

    Live Wait Time Averages

    Gauge the average time customers spend waiting

  • Individual-Agent-Metrics

    Individual Agent Metrics

    Track agent performance in real time—calls answered, talk time, etc.

Empower Teams. Elevate Outcomes.

  • Real-Time-Monitoring

    Real-Time Monitoring

    Make faster, data-driven operational decisions

  • Boost-Accountability

    Boost Accountability

    Transparent metrics promote ownership and self-correction

  • Improved-Collaboration

    Improved Collaboration

    Teams stay aligned and informed on shared goals

  • Motivational-Tool

    Motivational Tool

    Recognize top performers and encourage healthy competition

  • Enhanced-CX

    Enhanced CX

    Faster resolution, better staffing = happier customers

  • Stress-Reduction

    Stress Reduction

    No more guesswork—agents know exactly where they stand

  • Flexible-Display

    Flexible Display

    Customize views per department or supervisor role

  • Smart-Resource-Management

    Smart Resource Management

    Adjust staffing dynamically based on real-time demand

  • Insights-Drive-Action

    Insights That Drive Action

    Spot trends before they become problems

From Metrics to Action in Seconds

  • Connect to Data Source

    Sync with AgnoCon or your CRM/ticketing platform

  • Choose Your Metrics

    Select KPIs relevant to your team’s goals

  • Customize Layout

    Build views by team, channel, or time period

  • Go Live

    Display on large screens, tablets, or web portals

Built for Every Role, Team, and Goal

  • Department-Specific Dashboards (Sales, Support, Billing, etc.)

  • Supervisor Views with Drill-Downs

  • Mobile & Web Access for Remote Teams

Suggested-Answers

Your Contact Center’s Control Tower

From performance snapshots to granular metrics, Wall Board turns data into action, visible, accountable, impactful.

  • Book Demo

Seamlessly Connected. Securely Delivered.

  • Integrates with AgnoCon, CRMs, ACDs, Ticketing Systems

  • Fully Cloud-Based – Accessible from anywhere

  • Role-Based Access Control

  • Data Privacy & Compliance-Ready (GDPR, HIPAA)

Suggested-Answers

Use Cases Across Industries

  • Contact-Centers

    Contact Centers

    Live service metrics for floor managers

  • Healthcare

    Healthcare

    Patient queue & call status in hospitals

  • BFSI

    BFSI

    SLA compliance and escalations in real-time

  • Retail

    Retail

    Track campaign impact on inbound volumes

Frequently Asked Questions

  • ?

    Can the Wall Board display multiple teams or departments?

    Yes, you can create different dashboards per team or role, each with its own set of KPIs.

  • ?

    Does it integrate with other contact center platforms?

    Absolutely. Wall Board connects with AgnoCon, your CRM, ACD, or other telephony systems.

  • ?

    Can agents view their own metrics on Wall Board?

    Yes. You can optionally enable individual agent views to encourage self-monitoring and performance improvement.

FAQ