Explore Smart Contact Center Solutions Powered by AI

Seamless experiences across voice, video, chat & automation—all in one place.

Make Performance Visible

The GenAgno Wall Board is a live display system that visualizes mission-critical metrics across your contact center floor. From agent availability to service levels and CSAT scores, it brings performance transparency to the forefront—inspiring action and accountability.

Wall Boards are ideal for supervisors, team leaders, and agents, offering instant insights that empower faster decisions, optimized staffing, and enhanced service quality.

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Monitor What Matters Most

Call Volume Monitoring

Track live incoming and outgoing call counts
Queue Status Display

See real-time wait times and customer queue length
Service Level Tracking

Monitor % of calls answered within your SLA
Agent Availability

View which agents are active, on break, or idle
Average Handle Time (AHT)

Keep an eye on call duration trends
Customer Satisfaction (CSAT) Metrics

Display ratings from recent customer feedback
First Call Resolution (FCR)

Percentage of issues resolved without follow-ups
Live Wait Time Averages

Gauge the average time customers spend waiting
Individual Agent Metrics

Track agent performance in real time—calls answered, talk time, etc.

Empower Teams. Elevate Outcomes.

Real-Time Monitoring

Make faster, data-driven operational decisions
Boost Accountability

Transparent metrics promote ownership and self-correction
Improved Collaboration

Teams stay aligned and informed on shared goals
Motivational Tool

Recognize top performers and encourage healthy competition
Enhanced CX

Faster resolution, better staffing = happier customers
Stress Reduction

No more guesswork—agents know exactly where they stand
Flexible Display

Customize views per department or supervisor role
Smart Resource Management

Adjust staffing dynamically based on real-time demand
Insights That Drive Action

Spot trends before they become problems

IVR

Smart self-service via voice
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Contact Center

Centralized agent experience
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Unified Communication

Voice, video & chat—connected
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Omnichannel Contact Center

Voice, Chat and Whatsapp
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AI for Contact Centers

Virtual agents and smart chatbots
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AI Chatbot

Deployed across web, app, and social channels
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Video Contact Center

Screen sharing and co-browsing
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Knowledge Management

AI tagging, categorization, and indexing
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IVR (Interactive Voice Response)

Key Features

AI-powered natural language processing for intuitive self-service
Dynamic menu flows personalized by caller history
Real-time backend system integration for live updates
Multilingual support for global customer base

Benefits

40% reduction in call volume
24/7 customer availability without increasing headcount
Faster resolution of routine queries

Results

Higher customer satisfaction scores
Reduced operational costs
Improved call routing accuracy

IVR

Contact Center

Key Features

Unified agent dashboard with all channels (voice, chat, email, etc.)
Skills-based call routing for better agent match
In-depth real-time and historical analytics
Built-in call recording and QA tools

Benefits

Faster first-contact resolutions
Personalized customer engagement
Improved agent productivity and retentio

Results

Uplift in CSAT and NPS scores
Increased conversion and upsell rates

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Unified Communication

Key Features

Integrated voice, video, messaging, and file sharing
Presence and availability management
Mobile-friendly design for remote teams
Full contact center compatibility

Benefits

Seamless internal and external collaboration
Reduced communication silos
Higher responsiveness across teams

Results

Boosted productivity across departments
Greater operational agility and remote readiness

Unified Communication

Omnichannel Contact Center

Key Features

Consistent experiences across voice, chat, social, and email
Unified customer profile for all channels
Real-time context switching with no data loss
Brand-consistent interactions across platforms

Benefits

Stronger brand trust and customer retention
More efficient cross-channel service
Improved customer lifecycle management

Results

Increased LTV (lifetime value)
20–30% improvement in customer retention rates

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Artificial Intelligence for Contact Centers

Key Features

Virtual agents and smart chatbots
AI Assist for agent performance
Real-time transcripts and emotion tracking
Predictive insights and automated QA

Benefits

24/7 support coverage
Increased agent effectiveness with AI assistance
Proactive service delivery with predictive modeling

Results

Reduced resolution time by 50%
Improved support quality and consistency

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AI Chatbot

Key Features

NLP and machine learning-powered conversations
Self-learning capabilities
Integration with CRM and knowledge bases
Deployed across web, app, and social channels

Benefits

Always-on instant responses
Scales without additional resources
Frees up agents for complex queries

Results

60–80% deflection of routine queries
Better customer engagement rates

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Video Contact Center

Key Features

HD video with adaptive streaming
Screen sharing and co-browsing
Virtual backgrounds and noise filters
Built-in QA and analytics

Benefits

Builds trust through face-to-face service
Enables remote demos and consultations
Enhances accessibility for all users

Results

Increased sales conversions
Higher CSAT and issue resolution rates

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Knowledge Management

Key Features

AI tagging, categorization, and indexing
Natural language search
Auto-updating and version control
Personalized content suggestions

Benefits

Shortens agent training cycles
Delivers consistent information across teams
Speeds up issue resolution

Results

30–40% reduction in support response time
Higher agent confidence and performance

Knowledge-Management

Need help picking the right solution for your business?

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